Case-study
Oct 28, 2024
Klarity partners with Vocca to boost quality and efficiency across its group of eye clinics.
Klarity is a growing French ophthalmology group. They worked with Vocca to solve one their largest problems, answer to their patients questions on the phone.
Zoom on the Lille Clinic :
Vocca takes 1500 additional phone calls and solves ~80% of those automatically. AI can handle 100% of calls without waiting, 24/7 and respond to any type of request.
Problem
Klarity records a high volume of calls to its ophthalmology centers, with the Lille site alone handling several thousand each month. Whether it's for questions or to book an appointment, patients expect a flawless response from their clinic. However, with receptionists and secretaries prioritizing face-to-face patient reception, the rate of missed calls remains high, generating frustration among patients and lost appointments for Klarity.
"Our receptionists prioritize the proper care of the patient on-site, and therefore didn't have the ability to consistently answer the phone promptly, which could create frustration for patients online.
We needed a scalable yet qualitative solution." - Jonas Marciano CEO Klarity Group
Solution
Vocca integrated its AI receptionist in two weeks, providing 24/7 service and managing over 100 calls simultaneously. It autonomously resolves 80% of patient queries, like scheduling and location details.
For medical tasks, Vocca’s platform centralizes specific requests (e.g., prescriptions, emergencies), ensuring efficient follow-up.
Results
In one month, AI enabled:
220 more new appointments and 167 avoided no-shows
0 missed calls
Savings of around 1,500 euros compared with an outsourced call center
92 hours of work saved for receptionists.
"Vocca has been an amazing tool that helped us scale our operations and save our team time so they can focus more on the patient and less on the phone."
Jonas Marciano CEO - Groupe Klarity
Outlook
After several months of support, Klarity has now integrated Vocca into its 7 centres and plans to expand the solution to 5 additional centres.
Vocca continues to support the growth of Klarity by providing advanced features:
Management of waiting lists and optimization of the calendar.
Integration of new AI features for increased customization.
"Vocca has brought us a lot of value and allows us to develop serenely with an AI partner who understands our constraints in the medical field and brings essential value."
Jonas Marciano CEO - Groupe Klarity
Case-study
Klarity partners with Vocca to boost quality and efficiency across its group of eye clinics.
Klarity is a growing French ophthalmology group. They worked with Vocca to solve one their largest problems, answer to their patients questions on the phone.
Case-study
Klarity partners with Vocca to boost quality and efficiency across its group of eye clinics.
Klarity is a growing French ophthalmology group. They worked with Vocca to solve one their largest problems, answer to their patients questions on the phone.
