When you're running 14 imaging rooms with just 6 secretaries, the phones never stop ringing. And at Sainte-Camille Hospital's radiology department, that reality had become a serious problem.

The breaking point: when call volume overwhelms capacity

Before Vocca, the department was caught in a frustrating cycle. Patients would call to book imaging appointments or ask questions about their upcoming scans. But with secretaries already on the line or handling in-person patients, nearly half of those calls simply rang out unanswered.

The impact rippled across everything:

• For patients: Long wait times, repeated attempts to get through, and growing frustration

• For staff: A constant feeling of falling behind. Secretaries knew calls were going unanswered, but they were already stretched thin managing appointments, coordinating with radiologists, and helping patients in the department.

The team needed help, but adding more staff wasn't a realistic solution. They needed a way to handle the volume without sacrificing the quality of patient interactions.

A straightforward solution that actually worked

Sainte-Camille decided to try Vocca's AI voice assistant for their radiology department. The team was understandably cautious: healthcare is complex, and radiology appointments require specific information and careful coordination.

The implementation turned out to be simpler than expected:

• Vocca integrated directly with the department's existing medical software, so appointment booking, modifications, and patient data all synced automatically.

• No major workflow changes, no complicated training, just a system that started handling calls from day one.

Now when patients call, Vocca picks up immediately. The AI manages the entire conversation:

• booking appointments,

• answering common questions about preparation for scans,

• providing directions to the imaging center,

• confirming appointment details…

For anything complex or unusual, it seamlessly transfers to a human staff member.

What the team actually thinks about it

Fanny Naso, Head Nurse in the Radiology Department, sees the difference every day:

"Since implementing Vocca, we've been able to answer far more calls, we've seen less frustration and much higher satisfaction. Vocca has really helped us and allows us to work in far better conditions."

The results: numbers that tell the story

The transformation has been dramatic:

• 100% of calls now answered: compared to missing half of them before. Every patient who calls gets an immediate response.
  
  

• 80% of calls fully automated: the AI handles the complete interaction from start to finish, including booking confirmations and appointment reminders.
  
  

• Over 4 hours saved per secretary, every day: that's more than 24 hours of capacity freed up across the team daily, or roughly 500 hours per month.

But the numbers only tell part of the story. The bigger change is in the atmosphere. The department is calmer. Staff aren't constantly stressed about missed calls. Patients aren't frustrated by endless ringing. Everyone has more time to focus on what actually matters: delivering quality imaging services and patient care.

Why this matters for hospital departments

Sainte-Camille's experience shows something important: AI voice technology isn't just for customer service centers or tech companies. It works in complex healthcare environments where accuracy, empathy, and integration with existing systems all matter.

Their radiology department had a problem that many hospital services face: too many calls, not enough people to answer them, and no easy way to scale without major budget increases. Vocca gave them a solution that integrated smoothly, worked reliably, and made a measurable difference from the start.

If your hospital department is facing mounting call pressure, staff burnout, or patient dissatisfaction due to missed calls, Vocca can deliver the same results we achieved at Sainte-Camille.

👉 Book a meeting with one of our experts to discover how Vocca's AI can help your department answer every call and improve working conditions for your team.