SoMeD Nantes is a multi-specialty medical center serving thousands of patients across the Nantes region in France. Like many healthcare facilities in France, they faced the challenge of managing high call volumes while maintaining quality patient care and staff wellbeing.

The Challenge: When Phone Pressure Becomes Unsustainable

Before implementing Vocca's AI voice assistant, SoMeD Nantes was struggling with critical operational bottlenecks:

Overwhelmed front desk staff

The medical secretaries spent their entire day managing incoming calls, leaving little time for in-person patient reception and administrative coordination. Call volumes had reached unsustainable levels, creating constant interruptions and stress.

Patient Dissatisfaction at Critical Levels

The center had outsourced some call handling to an external service, but 95% of patients reported frustration with this solution. Patients complained about:

• Long wait times to reach someone

• Difficulty scheduling or modifying appointments

• Lack of personalized communication

• Missed appointment reminders

High Staff Turnover and Burnout

The relentless phone pressure created an overwhelming mental load for secretarial staff. This resulted in:

• High turnover rates among administrative personnel

• Increased stress and reduced job satisfaction

• Difficulty recruiting and retaining qualified staff

• Impact on overall team morale

The center needed a solution that could handle call volume automatically while maintaining the human touch patients expected.

The Solution: Seamless AI Voice Assistant Integration

Quick and Non-Disruptive Deployment

SoMeD Nantes chose Vocca's AI-powered voice assistant to transform their phone communications. The implementation was designed for minimal disruption:

• Rapid setup with no downtime for the center

• Full integration with the existing appointment scheduling system

• No workflow changes required for staff or patients

• Immediate operational impact from day one

How Vocca Works for SoMeD Nantes

The AI voice assistant now manages two critical functions completely autonomously:

1. Incoming Call Management

• Answers all incoming patient calls automatically

• Handles appointment booking, modification, and cancellation requests

• Provides practice information and directions

• Transfers complex cases to human staff when needed

2. Automated Appointment Reminders

• Proactively calls patients before scheduled appointments

• Confirms attendance or reschedules if needed

• Reduces no-shows without staff involvement

The system works 24/7, never takes breaks, and maintains consistent quality across all interactions.

Real Voices from the SoMeD Team

Marie, Medical Secretary

"We felt the difference right away. Reminder calls are automated, patient calls are handled better, and we've regained real comfort at work."

Marie and her colleagues no longer spend their entire day on the phone. They can now focus on greeting patients in person, coordinating care between practitioners, and handling complex administrative tasks that require human judgment.

Alison, Acting Director

"Today, everything is smoother and simpler. And patients love it : it's intuitive, efficient, and human."

From a management perspective, Alison has observed not just operational improvements, but genuine enthusiasm from patients who appreciate the responsive, always-available service.

The Results: Measurable Impact Across All Metrics

Time Savings: 11 Hours Recovered Daily

The most dramatic impact is time. SoMeD Nantes now saves over 11 hours every single day that was previously spent on phone calls and appointment reminders.

What this means in practice:

• Over 55 hours saved per week

• Approximately 220 hours saved per month

• Nearly 2,900 hours recovered annually

This freed capacity allows staff to focus on higher-value activities: patient reception, care coordination, and complex administrative tasks that genuinely require human expertise.

Reduced Mental Load and Improved Staff Wellbeing

Beyond time savings, the center has seen significant improvements in staff experience:

• Lower stress levels among administrative personnel

• Reduced turnover as job satisfaction improves

• Better work-life balance without constant phone interruptions

• More engaging work focused on meaningful patient interactions

Fewer Missed Appointments

With consistent, automated appointment reminders, the center has significantly reduced no-shows. This means:

• Better resource utilization for practitioners

• Reduced revenue loss from missed appointments

• Shorter wait times for patients seeking appointments

• More efficient scheduling overall

Sharp Rise in Patient Satisfaction

Perhaps most importantly, patients are happier with the service they receive. The AI assistant provides:

• Immediate response: no more waiting on hold

• 24/7 availability for appointment management

• Natural conversation that feels human and intuitive

• Reliable reminders that help them remember appointments

• Consistent quality across every interaction

The contrast with the previous 95% dissatisfaction rate is striking. Patients now describe the service as "intuitive, efficient, and human."

Ready to Transform Your Medical Center?

If your practice is experiencing similar challenges with call volume, staff pressure, or patient satisfaction, Vocca's AI voice assistant can deliver the same transformative results.

👉 Book a meeting with one of our experts to discover how Vocca’s AI medical receptionist can reduce call overload and streamline operations in your center.