Conditions of Use for Vocca
Effective Date: 01/09/2024
1. Introduction
Welcome to Vocca ("Company", "we", "our", "us"), an AI receptionist software designed to automate patient interactions for healthcare providers. These Conditions of Use ("Terms") govern your access to and use of Vocca's services and website (collectively, the "Services").
Vocca SAS is a company registered in France at 50 AVENUE RAYMOND POINCARE, 75016 PARIS.
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.
2. Services Description
Vocca provides an AI-powered receptionist service that facilitates communication and management of patient interactions for healthcare centers. Our Services are primarily software-based and do not require specific hardware from users.
3. Geographical Scope and Compliance
3.1. Vocca operates primarily in France but also serves clients in other European countries and the United States.
3.2. For European users, we comply with the General Data Protection Regulation (GDPR). All data for European users is stored within Europe.
3.3. For users in other regions, we ensure data storage and handling comply with local regulations.
4. User Responsibilities
4.1. You are responsible for maintaining the confidentiality of your account and password.
4.2. You agree to accept responsibility for all activities that occur under your account.
4.3. You must not use the Services for any illegal or unauthorized purpose.
5. Data Protection and Privacy
5.1. We are committed to protecting your personal data and complying with applicable data protection laws.
5.2. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.
5.3. For European users, we ensure GDPR compliance in our data handling practices.
6. AI Capabilities and Limitations
6.1. Our AI receptionist is designed to handle routine patient interactions and administrative tasks.
6.2. The AI is not designed to provide medical advice or handle medical emergencies. Users are advised not to rely on the AI for any medical information or in emergency situations.
6.3. If the AI detects a query that may require medical expertise, it will alert the healthcare provider.
6.4. We do not take responsibility for any misinterpretation or mishandling of information by the AI. Users are advised to review and verify all important communications.
7. Intellectual Property
7.1. The Services and their original content, features, and functionality are owned by Vocca and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
7.2. You may not modify, reproduce, or create derivative works based on our Services or any part thereof.
8. Disclaimer of Warranties
8.1. The Services are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied.
8.2. We do not warrant that the Services will be uninterrupted, secure, or error-free.
8.3. We do not make any warranties regarding the accuracy, reliability, or effectiveness of the AI receptionist in all situations.
9. Limitation of Liability
9.1. To the maximum extent permitted by law, Vocca shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Services.
9.2. We specifically disclaim any liability for any actions resulting from your use of any information provided by our AI receptionist.
10. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of any material changes through the Services or via email.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions.
12. Contact Us
If you have any questions about these Terms, please contact us at [contact@vocca.ai](mailto:contact@vocca.ai).
By using Vocca's Services, you acknowledge that you have read and understood these Terms and agree to be bound by them.
