Context
Before partnering with Vocca, the radiology department at Sainte-Camille Hospital was facing mounting pressure on its phone reception.
With 14 imaging rooms and 6 secretaries, nearly half of patient calls went unanswered.
Teams were dealing with long backlogs, growing patient frustration, and administrative delays that affected both staff wellbeing and quality of care.
Implementation
The deployment of Vocca’s voice AI was quick and effortless.
The solution now handles all incoming calls, appointment scheduling, and follow-ups, fully integrated with the department’s medical software.
“Since implementing Vocca, we’ve been able to answer far more calls, we’ve seen less frustration and much higher satisfaction.
Vocca has really helped us and allows us to work in far better conditions.”
— Fanny Naso, Head Nurse – Radiology Department
Results
Today, the department manages 100% of incoming calls, with 80% fully automated by AI.
Each secretary saves over 4 hours per day, freeing time for patient coordination and other high-value tasks.
The result: a calmer work environment, more satisfied patients, and a team that finally has time to focus on care.
100%
80%
+4h/day