Context

Before partnering with Vocca, SoMeD Nantes was facing mounting pressure on its front desk.

With constant calls, repetitive reminders, and growing patient dissatisfaction, the situation had become unsustainable.

Secretarial turnover was high, 95% of patients expressed frustration with the outsourced call service, and the mental load on staff was overwhelming.

Implementation

The deployment of Vocca’s voice AI was quick and seamless.

The solution now handles all incoming calls and appointment reminders automatically, fully integrated with the center’s scheduling system.

No workflow disruption, no patient friction, just smoother communication and more time for what truly matters.

“We felt the difference right away. Reminder calls are automated, patient calls are handled better, and we’ve regained real comfort at work.”

— Marie, Medical Secretary

“Today, everything is smoother and simpler. And patients love it — it’s intuitive, efficient, and human.”

— Alison, Acting Director

Results

The center now saves over 11 hours a day, as Vocca manages calls and reminders end-to-end.

Teams can focus on patient reception and coordination, not constant phone pressure.

The result: a lighter mental load, fewer missed appointments, and a sharp rise in patient satisfaction.